Payment Policy

Currency appeared on Mr. Recovery:

The main currency of our store is USD. For the buyer's convenience, our system automatically converts the product prices to your local currency for you and displays them accordingly. When checking out, USD will be shown at the current exchange rate for final price calculations

Payment Options and Security:

We accept payments through the website using popular methods such as credit cards (Visa, Mastercard and American Express), Debit cards, Shop Pay, Paypal, and digital wallets like Apple Pay and Google Pay. Payments are processed securely and we comply with industry best practices for the protection of customer data, including SSL certificates.

Troubleshooting Payment Issues:

In case of any payment-related issues, please email us at info@mrrecoveryhk.com. Below are some common problems.

Payment deducted, but order confirmation not received: 

If the internet connection has been restored or you accidentally hit back while making a payment, there is a chance that your order will go through without having any of its details recorded in our system. To avoid losing these precious moments forever, please send us an email with these three things: what was paid for (quantity), when it was paid for (time), and where it was bought from (link). Once we confirm this information by checking our records, we'll make sure that the order goes through properly.

Charged for an order more than once: 

Any problems with refunds are typically solved automatically within 72 hours of the transaction. If this doesn't happen, please contact us at info@mrrecoveryhk.com and we'll take care of it right away.

Unable to make payment because of an error: 

If you are unable to make a payment through the website for some reason, please send us an email with a screenshot of the error message so that our team can investigate and help you resolve the issue. There may be other reasons why this has happened too; for example, some payment methods might currently be experiencing temporary outages or may not yet be supported by us.